Terms of service
GENERAL TERMS AND CONDITIONS KIKIBLOW (GTC)
Version 1.1 — As of: 10 June 2026*
§ 1 Scope of Application and Provider
These General Terms and Conditions ("GTC") apply to all orders that you place with the online shop kikiblow.com ("kikiblow"), Alexandra Kadelbach, Kurfürstenstraße 15, 14467 Potsdam, Germany. The offering on kikiblow is directed exclusively at buyers who have reached the age of 18. Our deliveries, services and offers are made exclusively on the basis of these GTC. Vis-à-vis businesses, these GTC therefore also apply to all future business relationships, even if they are not expressly agreed again. The inclusion of any terms and conditions of a customer that conflict with our GTC is hereby objected to. Contracts may be concluded in German or English. You can access and print the currently valid General Terms and Conditions on our website at kikiblow.com/policies/terms-of-service. We send you the contract text (your order details and these GTC) by email together with the order confirmation; we do not store the contract text beyond this.
§ 2 Conclusion of Contract
The presentation of goods on kikiblow does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to place an order on kikiblow.
By clicking the "Buy now" button, you submit a binding offer to purchase (Section 145 German Civil Code, BGB). Immediately before submitting your order, you can review your order once more and correct it if necessary.
After receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (acknowledgement of receipt). This acknowledgement of receipt does not yet constitute acceptance of your purchase offer. A contract is not yet concluded by the acknowledgement of receipt.
A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer (order confirmation) or when we dispatch the goods to you without a prior express declaration of acceptance. If several of the above alternatives apply, the contract is concluded at the point in time at which one of the above alternatives first occurs. Your offer can only be accepted by us up to the point in time at which you may reasonably expect a response under ordinary circumstances (Section 147 (2) BGB). Exception: when paying with PayPal, Google Pay, Apple Pay and Sofort by Klarna, acceptance of the order takes place immediately upon your order.
§ 3 Prices
The prices stated on the product pages include statutory value-added tax and other price components. For delivery within Germany they are inclusive of shipping; for delivery within the EU or other foreign countries they are exclusive of the respective shipping costs. Further information on shipping costs is available on our website at kikiblow.com/policies/shipping-policy.
## § 4 Terms of Payment; Default
Payment can be made, at your choice, by: credit card, PayPal, PayPal direct debit, direct debit, purchase on account via Klarna, installment purchase via Klarna, Sofort by Klarna, Apple Pay or Google Pay.
The selection of the payment methods available in each case is at our discretion. In particular, we reserve the right to offer you only selected payment methods, for example only payment in advance, to secure our credit risk.
If you select payment in advance, we will provide you with our bank details in the order confirmation. The invoice amount is to be transferred to our account within 10 days of receipt of the order confirmation.
When paying by credit card, the purchase price is reserved on your credit card at the time of the order (authorization). Your credit card account is actually charged at the point in time at which we dispatch the goods to you.
When paying with PayPal, you will be redirected during the ordering process to the website of the online provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"). After submitting the order in the shop, we request PayPal to initiate the payment transaction. You will receive further information during the ordering process. The payment transaction is carried out automatically by PayPal immediately afterwards, subject to the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or — if the customer does not have a PayPal account — subject to the terms for "Payments without a PayPal account", available at https://www.paypal.com/de/legalhub/paypal/privacywax-full.
For the payment method "PayPal Pay Later / invoice", we assign our payment claim to PayPal. Before accepting the assignment declaration, PayPal carries out a credit check using the transmitted customer data. If the payment method "PayPal invoice" is permitted by PayPal, you must pay the invoice amount to PayPal within 30 days of receipt of the goods, unless PayPal specifies a different payment term. In this case, you can only make payment to PayPal with debt-discharging effect. However, even in the event of an assignment of the claim, we remain responsible for general customer inquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, withdrawal declarations and returns, or credit notes. In addition, the General Terms of Use for purchase on account by PayPal apply, available at https://www.paypal.com/de/legalhub/paypal/pui-terms.
For the payment method "PayPal direct debit", PayPal collects the invoice amount after a SEPA direct debit mandate has been granted, but not before expiry of the deadline for the advance notification, on our behalf from your bank account. An advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) announcing a debit by SEPA direct debit. If the direct debit is not honored due to insufficient account balance or due to the provision of incorrect bank details, or if you object to the debit although you are not entitled to do so, you must bear the fees incurred by the chargeback of the respective credit institution, provided you are responsible for this.
When paying by direct debit, you may have to bear those costs that arise as a result of a chargeback of a payment transaction due to insufficient account funds or due to incorrectly transmitted bank account details.
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and during the ordering process.
In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after submitting the order. You will receive further information during the ordering process and online at https://www.klarna.com/sofort/.
For purchase on account via Klarna, the invoice amount is to be transferred within 14 days of the invoice date. The invoice is issued upon dispatch of the goods and sent by email. You can find the invoice terms at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice. For installment purchase via Klarna, the amount is due in each case at the end of the month following the sending of a monthly invoice by Klarna. Further information on installment purchase, including the General Terms and Conditions and the European Standard Information for Consumer Credit, can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/fixed_sum_credit.
§ 5 Set-off; Right of Retention
You are only entitled to a right of set-off if your counterclaim has been legally established, is undisputed or acknowledged by us, or stands in a close synallagmatic relationship to our claim.
You may only exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
§ 6 Delivery; Retention of Title
The goods remain our property until the purchase price has been paid in full.
By way of exception, we are not obliged to deliver the ordered goods if we have duly ordered the goods ourselves but have not been correctly or punctually supplied (congruent covering transaction). The prerequisite is that we are not responsible for the lack of availability of the goods and that we have informed you of this circumstance without undue delay. In addition, we must not have assumed the risk of procuring the ordered goods. In the event of corresponding unavailability of the goods, we will refund any payments already made without undue delay. We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to the order of goods that are described only by their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and from the goods ordered by us from our suppliers.
If you are an entrepreneur within the meaning of Section 14 BGB, the following applies in addition:
We retain title to the goods until all claims arising from the current business relationship have been settled in full. Pledging or transfer by way of security is not permitted prior to the transfer of title to the goods subject to retention of title.
You may resell the goods in the ordinary course of business. In this case, you already now assign to us all claims in the amount of the invoice amount that accrue to you from the resale. We accept the assignment; however, you are authorized to collect the claims. Insofar as you do not properly meet your payment obligations, we reserve the right to collect claims ourselves.
In the event of combination and mixing of the goods subject to retention of title, we acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
We undertake to release the securities to which we are entitled upon request insofar as the realizable value of our securities exceeds the claims to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 7 Cancellation Policy (Right of Withdrawal)
In the event that you are a consumer within the meaning of Section 13 BGB, i.e. you make the purchase for purposes that can predominantly be attributed neither to your commercial nor to your self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
kikiblow.com
Alexandra Kadelbach
Kurfürstenstraße 15
14467 Potsdam, Germany
info@kikiblow.com
by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the Cancellation Policy
The right of withdrawal does not exist
- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. individually printed or made-to-order textiles); or
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.
Please avoid damage and contamination. Please return the goods, if possible, in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging in order to avoid claims for damages due to damage resulting from inadequate packaging. Please note that these arrangements are not a prerequisite for the effective exercise of the right of withdrawal.
§ 7a Voluntary 30-Day Return Right (in addition to the statutory right of withdrawal)
(1) In addition to the statutory right of withdrawal under § 7, we grant you as a consumer a voluntary contractual right of return of **30 days** from receipt of the goods. Your statutory right of withdrawal under § 7 remains unaffected by this; it applies independently and, within its 14-day period, takes precedence with all its statutory consequences.
(2) Within 30 days from the day on which you (or a third party named by you who is not the carrier) took possession of the goods, you may also withdraw from the contract without giving any reason by notifying us in text form (e.g. by email to info@kikiblow.com) and returning the goods. Sending the goods in good time is sufficient to meet the deadline.
(3) The prerequisite for the voluntary return right is that the goods are complete, unworn or unused and undamaged and — where available — are returned in their original packaging with all tags attached. Inspecting the goods as you would in a shop (e.g. trying them on) is permitted. These stricter requirements do **not** apply to the exercise of the statutory right of withdrawal under § 7.
(4) You will bear the direct costs of return. We will refund the purchase price without undue delay, at the latest within 14 days of receipt of the returned goods, using the same means of payment that you used for the original transaction.
(5) Excluded from the voluntary return right — as with the statutory right of withdrawal — are the goods specified in § 7 (individually made-to-order goods as well as sealed hygiene/health goods once unsealed).
(6) Your statutory rights, in particular the right of withdrawal under § 7 and the warranty rights under § 9, remain unaffected by this voluntary return right.
§ 8 Transport Damage
If goods are delivered with obvious transport damage, please report such defects immediately to the carrier and contact us as soon as possible.
Failure to make a complaint or to contact us has no consequences for your statutory warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurer.
§ 9 Warranty
Unless expressly agreed otherwise, your warranty claims are governed by the statutory provisions of sales law (Sections 433 et seq. BGB), in particular the two-year limitation period pursuant to Section 438 (1) No. 3 BGB. Liability for damages is governed by § 10.
If you are an entrepreneur within the meaning of Section 14 BGB, the statutory provisions apply with the following modifications:
- Only our own specifications and the manufacturer's product description are binding for the condition of the goods, but not public statements, representations or other advertising by the manufacturer.
- You are obliged to inspect the goods without undue delay and with the necessary care for quality and quantity deviations and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to latent defects discovered later, from the time of discovery. In the event of a breach of the duty to inspect and give notice of defects, the assertion of warranty claims is excluded.
- In the event of defects, we provide warranty, at our discretion, by rectification or replacement delivery (subsequent performance). In the case of rectification, we do not have to bear the increased costs incurred by transporting the goods to a place other than the place of performance, provided that the transport does not correspond to the intended use of the goods.
- If subsequent performance fails twice, you may, at your discretion, demand a reduction in price or withdraw from the contract.
- The warranty period is one year from delivery of the goods.
§ 10 Liability
Unlimited liability: We are liable without limitation for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damage arising from injury to life, body or health of persons.
Otherwise, the following limited liability applies: In the case of slight negligence, we are only liable in the event of a breach of a material contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on whose compliance you may regularly rely (cardinal obligation). Liability for slight negligence is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability also applies in favor of our vicarious agents.
§ 11 No Granting of Rights
A large number of the goods on kikiblow (such as fabrics, dresses, art, interior items) were created artistically as individual works by designers and artists exclusively for kikiblow. With the purchase, you acquire only the physical ownership of the goods. No other rights of use whatsoever are granted. Any reproduction, distribution, rental, making available to the public or other analog or digital exploitation is not permitted, unless this is permitted by law. However, you may resell the goods.
§ 12 Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. However, we endeavor to settle any differences of opinion arising from our contract with you amicably.
§ 13 Final Provisions
Contracts between us and you are governed exclusively by German law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of the country in which you have your habitual residence remain unaffected by this choice of law.
If you are a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction for all disputes arising from or in connection with contracts between us and you.
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VERSION 1.1: 10.06.2026 (zuvor Version 1.0: 20.03.2023)
This English text is a translation of the German General Terms and Conditions; the German version is the authoritative original.*